LocatePro Support LLC
24/7 Expert Support for Logistics and Shipping
About LocatePro Support
At LocatePro Support, we are dedicated to providing exceptional, round-the-clock customer service solutions for logistics and shipping companies. Our mission is to enhance customer satisfaction by delivering timely, accurate, and empathetic support, allowing your business to focus on logistics while we handle customer interactions.
Founded in December 2024, we specialize in the unique challenges of the logistics industry. Our team of highly trained agents is equipped to handle a wide range of inquiries, from package tracking and delivery issues to technical support. With our scalable services and 24/7 availability, we ensure that your customers receive professional assistance whenever they need it.
Our Story
Located in Delaware, Locate Pro Support was founded in December 2024 by Boban Bozhinovski, who saw a gap in the market for specialized, 24/7 call center services tailored to the logistics industry. With a passion for customer service and a deep understanding of logistics operations, our team was created to support businesses in the shipping sector by providing seamless and professional customer support around the clock.
Although a relatively new company, our team at LocatePro Suport has a wealth of experience in customer service within the logistics industry. Our agents are trained with the specific challenges of shipping, delivery tracking, and lost package resolution, ensuring that we can offer efficient solutions to your customers’ concerns. We are committed to continuously improving our services based on client feedback and industry trends.
Our Services
24/7 Customer Support
Round-the-clock assistance for your customers, ensuring help is always available for tracking, delivery issues, and general inquiries.
Lost Package Assistance
We help customers track and resolve lost or delayed packages, providing peace of mind during stressful situations.
Technical Support
Expert assistance for technical inquiries related to shipping, tracking systems, and order management platforms.
Order Inquiries & Tracking
We assist your customers with detailed tracking information and delivery status updates.
Order Processing
Managing customer orders, cancellations , or returns.
Email and Live Chat Support
We offer multiple communication channels to serve your clients—whether through email, live chat, or phone support.
Custom Solutions
We can tailor our services to meet your specific needs, whether you require dedicated agents for certain shifts or particular areas of expertise.
Customer Feedback
Gathering feedback and surveys to improve products or services.
Sales and Marketing
Handling outbound calls for sales , promotions ,or market research.
Appointment Scheduling
Setting up appointments or reservation for services.
How We Communicate
We pride ourselves on maintaining a professional, courteous, and empathetic communication style with every client. Whether a customer is frustrated with a lost package or looking for an update on their delivery, our agents handle every situation with patience and professionalism, ensuring a positive experience every time.
Our communication approach is:
- Responsive: We aim to respond to all inquiries promptly, ensuring that your customers don’t have to wait long for assistance.
- Friendly and Empathetic: We understand the challenges customers face when dealing with package issues, and we’re here to help in a calm, reassuring manner.
- Clear and Concise: We provide accurate and easy-to-understand information, helping customers quickly resolve their inquiries.
What Sets Us Apart
24/7 Availability
Unlike many call centers, we are available around the clock to ensure that your business operations never stop, no matter the time of day.
Specialized in Logistics
We understand the unique challenges and demands of the logistics industry, and our team is trained to handle inquiries specific to shipping, tracking, and delivery.
Scalability
Our services are scalable, allowing us to adjust based on your business needs. Whether you are handling high volumes or need specialized support, we are ready to adapt.
Experienced Team
Our team is composed of highly trained customer service agents who specialize in providing efficient and friendly support to logistics customers.
Contact Us
We are available 24 hours a day, 7 days a week, to support your needs. Our team is always ready to assist you, no matter the time of day or night.
Email: admin@locateprosupport.com
Phone Number: (302)216-2338